Frequently asked

What people ask before they book a shift

You are probably here because you need a temporary healthcare worker, and you need one soon. That is the situation Qual Recruitment is built around, and it is why this page exists. Below you will find the questions we hear most often from care homes, hospitals, clinics and support services that are thinking about booking their first shift with us. If your question is not here, call us and we will give you a straight answer.

We are operated by QUALITY PRECISION GROUP LIMITED, and our website is qualplace.co.uk. We supply temporary staff across healthcare settings, from healthcare assistants and support workers to registered nurses and specialist practitioners. The work is booked by the shift, not by the contract, so you can fill a gap on Friday night without committing to anything beyond that shift. Most of our clients start with one booking and build from there.

The questions on this page cover the practical side: how to register, how quickly we can fill a request, what checks our workers have, how timesheets and invoicing work, and what happens if a shift does not go to plan. We have kept the answers short and concrete. Where a detail depends on your setting or your location, we say so rather than pretending there is one rule for everyone.

If you are a worker looking for shifts rather than a client looking to book them, the same principles apply. You will need to complete our registration and compliance checks before your first shift, and you will be paid weekly for the hours you work. The questions below are written mainly from the client side, but the answers about compliance, pay and shift booking apply to you too. Get in touch and we will walk you through it.

Common questions

Straight answers before you arrange a booking

The main things clients ask us when they are weighing up a temporary staffing booking.

How do we register as a client and request our first shift?

Call or email us and we will take your details, the role you need and the shift times. There is no lengthy contract. Once you are set up, you can request shifts by phone or email and we will confirm a worker.

How quickly can you fill a shift once we ask?

For common roles in our active areas we can often confirm cover the same day. For specialist roles or short notice overnight, it depends on who is available. We will tell you honestly if we cannot fill it.

What checks do your temporary workers have before they start?

Every worker completes identity and right to work checks, an enhanced DBS check where the role requires it, and reference checks. We also verify relevant qualifications and training certificates before booking them into a shift.

What happens if a worker cannot attend or the shift does not work out?

Tell us as soon as you can. We will try to find a replacement for the same shift. If a worker is unsuitable, we will not send them back and we will discuss what went wrong so the next booking fits better.

How do timesheets and invoicing work?

The worker records their hours and you sign them off, usually at the end of the shift or the week. We invoice you weekly based on approved timesheets. There are no hidden charges beyond the agreed hourly rate.

Do you supply workers for both day and night shifts, including weekends?

Yes. We cover early, late, night and weekend shifts, and we can arrange block bookings if you need the same person across several days. Tell us the pattern you need and we will match it.